Shipping policy

Thank you for shopping with us! We aim to process and ship your order as quickly as possible.

 

Order Processing
Orders are generally processed within 1-4 business days after payment has been received.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information.

Shipping Times
Estimated delivery times begin once your order has been dispatched:

Australia: Approximately 2–7 business days
International: Approximately 5–21 business days

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to postal services, customs, weather, public holidays, or other circumstances outside our control.

Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the shipping option selected.

We provide Standard and Express shipping options.

Tracking Your Order
All orders come with tracking. Your tracking number will be provided once your order has been dispatched.

Please allow up to 24–48 hours for tracking information to become active after receiving your shipping confirmation.

Once your order has been handed over to the shipping carrier, delivery is the responsibility of the carrier. We will do our best to assist with tracking or delivery issues where possible.

International Orders
International customers are responsible for ensuring that the items ordered can legally be imported into their country.

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Customs delays are outside our control and may affect estimated delivery times.

Address Changes and Order Cancellations
If you need to change your shipping address or cancel an order, please contact us as soon as possible after placing your order by replying to your order confirmation email.

We cannot guarantee that changes or cancellations can be made once an order has entered processing or been dispatched.

 

We appreciate your support and thank you for shopping with us!